Setup Email on Outlook (IMAP)

Use the instructions below for your version of Outlook.

Large mailboxes: The first sync can take a few hours to a few days.

Important: New Outlook for Windows

Microsoft's New Outlook for Windows routes IMAP accounts through Microsoft's cloud. This can cause setup failures and may not be ideal if you want a direct connection to your mail server.

For the most reliable setup, use Classic Outlook:

1. Open Outlook.
2. Find the Try the new Outlook toggle in the upper-right corner.
3. Turn it off.
4. Restart Outlook.

Outlook 365

Outlook 365 no longer supports IMAP Autodiscover in the same way older Outlook versions did, so manual setup is usually required.

1. Open Outlook.
2. Click File.
3. Click Add Account.
4. Enter your full email address.
5. Select Let me set up my account manually.
6. Click Next.
7. Choose IMAP.
8. Enter your mailbox password when prompted.
9. Outlook will begin syncing your mailbox.

Use these server settings if Outlook asks for them:

• Incoming server: imap.emailarray.com
• Incoming port: 993
• Incoming encryption: SSL/TLS
• Outgoing server: smtp.emailarray.com
• Outgoing port: 465
• Outgoing encryption: SSL/TLS
• Username: your full email address
• Password: your mailbox password

Outlook 2013 / 2010

1. Open Outlook.
2. Click File.
3. Click Add Account.
4. Choose POP or IMAP.

Automatic setup

If your domain has Autodiscover configured:

1. Enter your full name, full email address, and password.
2. Click Next.
3. Click Allow if prompted for autodiscover.xml.
4. Click Finish.

Manual setup

1. Select Manual setup and click Next.
2. Enter your full name, email address, and password.
3. Use these settings:
   • Account Type: IMAP
   • Incoming mail server: imap.emailarray.com
   • Outgoing mail server: smtp.emailarray.com
4. Click More Settings.
5. On the Outgoing Server tab, enable:
   • My outgoing server (SMTP) requires authentication
   • Use same settings as my incoming mail server
6. On the Advanced tab, confirm:
   • Incoming port: 993
   • Outgoing port: 465
   • SSL/TLS enabled
7. Click OK, then Next to finish setup.

If you have an Enhanced mailbox, you can also sync calendars with CalDAV and contacts with CardDAV in Outlook.

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